What our Customers say...


So my experience with SERVPRO was great. The SERVPRO staff was courteous, polite and helpful. They were also quick with their job and very informative. If anything were to happen like this again in the future I would definitely be giving SERVPRO a call again. 

Your guys did a fantastic job!  They were gracious, polite and even put up with our big German shepherd. 

Drew is always awesome when I call in panic mode, as is Keith. 

The house fire was a horrible incident but your loving, patient, Christian attitude eased me and my concerns.  Felt calmness and caring of my items.  Deborah is made for this job!!

This was a very stressful time and all of the guys were helpful and very kind and polite. I will definitely recommend them to anyone in the future.

We were very blessed that your company would help us at the time - Christmas Eve - we needed fast and good help. They were very professional and courteous; good workers; neat and prompt.

Every day SERVPRO was at my residence, they were prompt, polite, & prepared. The staff understood what we were feeling and had empathy toward our concerns, assuring us it would be alright. The extra time spent with the client does wonders to their comfort level. Please continue to use that patience.

The team was fantastic and went above and beyond what they needed to do to help.

I appreciate quick response & systematic follow-up. Drew is an asset to SERVPRO.

Under a stressful situation, I really appreciated the knowledge and attentiveness of the team. So professional. Thank you so much for everything!

I am so grateful for a service like this when a disaster occurs. I am very thankful. The on-site personnel were very professional and polite.

They made themselves available to me whenever I needed them. Always so helpful and held my hand thru it all.

The team was absolutely incredible! They made a horrible situation bearable. The team arrived, assessed and took immediate action. They were a blessing!

Performed above and beyond our expectations. We could not have asked for more.

Very professional and efficient. They worked very hard and did a great job. I think you have a very knowledgeable staff who does their job very well.

Thank you for a great job with our duct cleaning. We decided to go with SERVPRO even though slightly higher priced. All of my questions were answered and I had no doubt this was the right choice. The crew arrived on time and did an excellent job. I would tell anyone that this is the company to choose.

Very prompt, professional, and informative. Will use in the future.

Came when they said they would. Did what they said they would. Good job.

Very professional and helpful staff. Russ and Drew were fantastic!!

Very prompt, professional, courteous, and helpful!

Drew, Jonathan, Andrew, and Russ all did an outstanding job. Great service!!

Drew was very professional and represented SERVPRO well. Thank you!


Very courteous young men.

On Dec 23rd I was referred to SERVPRO of Gainesville for the 2 inches of water that filled my finished basement. I immediately called and had excellent customer service. They provided me with peace of mind and assured me that my emergency would not wait. By the time I made it home, SERVPRO of Gainesville was already there working. They were extremely professional, answered all of my questions and arrived on time each day. 5 stars all around and I highly recommended!

I was impressed that upper mgmt. & ownership cared & came to job site the first day to reassure me. Everybody was so nice & courteous.